Terms of Service

Effective Date: December 25, 2025

Website: https://www.dunhuanglume.com

Operator: Shenzhen Kali Technology Co., Ltd. (hereinafter referred to as “we”, “us”, or “our”)

1. Introduction

1.1 Purpose of These Terms

These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you (hereinafter referred to as “User” or “you”) and Shenzhen Kali Technology Co., Ltd. The Terms govern your access to and use of the website https://www.dunhuanglume.com (including all its subpages, content, functions, and services, collectively referred to as the “Website”), as well as any products, services, or interactions provided by the Website.

1.2 Scope of Application

These Terms apply to all Users of the Website, including but not limited to Users who register accounts, browse content, submit information, purchase products, participate in promotional activities, or use any other functions of the Website. The Website operates globally and provides services to Users worldwide; therefore, Users accessing the Website from any country or region shall comply with these Terms and the applicable laws of their respective jurisdictions.

1.3 Relationship with Other Policies

These Terms shall be read together with our Privacy Policy (if applicable). Our Privacy Policy explains how we collect, use, store, and protect your personal information. By using the Website, you acknowledge that you have read and understood our Privacy Policy, which is an integral part of these Terms.

2. Acceptance of Terms

2.1 How to Accept

By accessing, browsing, or using any part of the Website (including but not limited to registering an account, submitting content, or purchasing products), you confirm that:
 
  • You have read, understood, and unconditionally accepted all provisions of these Terms;
  • You are of legal age to enter into a binding contract (or have obtained the consent of a legal guardian if you are a minor, and your guardian has read and accepted these Terms on your behalf);
  • You are not located in a country or region under a U.S. government embargo or designated as a “terrorist-supporting” country, and you are not included in any U.S. government list of prohibited or restricted parties;
  • You will comply with these Terms and all applicable local, national, and international laws, regulations, and rules in your use of the Website.

2.2 Consequences of Non-Acceptance

If you do not agree with any provision of these Terms, you must immediately cease accessing or using the Website. We reserve the right to restrict or deny your access to the Website if you fail to comply with these Terms.

3. User Eligibility and Account Registration

3.1 User Eligibility

  • Minors (individuals under the age of 18) may only use the Website with the prior written consent of their legal guardians. Guardians shall be responsible for monitoring the minor’s use of the Website and shall bear all legal liabilities arising from the minor’s non-compliance with these Terms.
  • Legal entities or other organizations using the Website must ensure that the individual registering the account has the legal authority to bind the entity/organization, and the entity/organization shall be liable for all actions conducted through the account.

3.2 Account Registration Requirements

The Website provides account registration services. When registering an account, you must:
 
  • Provide true, accurate, complete, and up-to-date information (including but not limited to your name, email address, and contact details);
  • Choose a secure password that meets the Website’s strength requirements (e.g., a combination of letters, numbers, and special characters) and keep your login credentials (username and password) confidential;
  • Not register an account using automated methods (such as bots, scripts, or programs) or register multiple accounts without our prior written approval;
  • Not use a username that infringes on the intellectual property rights of others, is offensive, misleading, or violates public order and good customs.

3.3 Account Management and Security

  • You are solely responsible for all activities conducted through your account, including but not limited to content submission, product purchases, and participation in promotional activities.
  • If you suspect that your account has been stolen, disclosed, or used without authorization, you must immediately notify us via the contact information provided in Section 14 of these Terms and take measures to reset your password. We shall not be liable for any losses caused by your failure to protect your account credentials or timely report unauthorized use.
  • You may close your account at any time by contacting us, but you shall remain liable for any obligations incurred through the account prior to closure (such as unpaid product fees).

4. User Conduct and Content Submission

4.1 Permitted User Conduct

You may use the Website for the following purposes:
 
  • Browsing product information and service details;
  • Registering an account to purchase products, submit inquiries via the contact form, or send messages through the chat window;
  • Participating in promotional activities or sweepstakes organized by the Website (subject to the specific rules of such activities);
  • Other uses explicitly permitted by these Terms or the Website.

4.2 Prohibited User Conduct

You shall not engage in any of the following conducts when using the Website:
 
  • Violating any applicable laws, regulations, or international treaties (including but not limited to laws on intellectual property, data protection, and anti-money laundering);
  • Uploading, posting, or transmitting content that is illegal, offensive, defamatory, discriminatory, violent, pornographic, or violates public order and good customs (including but not limited to text, images, or links in the contact form or chat window);
  • Interfering with the normal operation of the Website (such as launching cyberattacks, spreading malware, or overloading the Website’s servers);
  • Unauthorized access to, modification of, or copying of the Website’s source code, data, or other technical information;
  • Impersonating others or using the identity of a third party to use the Website;
  • Reselling, transferring, or licensing your account or any rights under these Terms to a third party without our approval;
  • Using the Website to engage in fraudulent activities (such as counterfeiting products, defrauding payments, or misleading Users);
  • Other conducts that we reasonably determine to be inconsistent with the purpose of the Website or these Terms.

4.3 User Content Submission

The Website allows you to upload or submit content (including but not limited to text in the contact form and chat window, and images attached to the form—hereinafter referred to as “User Content”). By submitting User Content, you confirm that:
 
  • You own all legal rights to the User Content (or have obtained the necessary licenses from the copyright owner) and have the right to submit it to the Website;
  • The User Content does not infringe on the intellectual property rights, privacy rights, or other legal rights of any third party;
  • You grant us a non-exclusive, global, royalty-free license to use, store, display, and process the User Content for the purpose of providing Website services (e.g., responding to your inquiries or displaying your legitimate feedback). We will not use your User Content for any other purpose without your prior consent.
  • We reserve the right to review, edit, or remove any User Content that violates these Terms or applicable laws, without prior notice to you. We shall not be liable for any losses caused by the removal of non-compliant User Content.

5. Products and Services

5.1 Provision of Products and Services

The Website provides products and services to Users globally (hereinafter referred to as “Products/Services”). The details, specifications, prices, and delivery methods of the Products/Services are displayed on the relevant pages of the Website. We strive to ensure that the information about Products/Services is accurate and up-to-date, but we reserve the right to adjust the details (such as prices or specifications) due to factors such as market changes or supply chain issues. We will notify you of any material adjustments to the Products/Services you have purchased prior to delivery.

5.2 Order and Payment

  • When you place an order for Products/Services through the Website, you are making an offer to purchase. We will confirm the acceptance of your order by sending an order confirmation email to your registered email address. A binding contract between you and us shall be formed upon the sending of the order confirmation.
  • You shall pay the full amount of the order in accordance with the payment methods specified on the Website. We will not be obligated to deliver the Products or provide the Services until we receive the full payment.
  • The Website does not provide paid subscription content. All charges are one-time payments for specific Products/Services, unless otherwise stated in the order confirmation.

5.3 Returns and Refunds

The return and refund policy for Products/Services shall be specified on the relevant product pages or in the order confirmation. You may request a return or refund in accordance with this policy, provided that you comply with the conditions (such as returning the Product in its original condition within the specified period). We will process your return or refund request within a reasonable time after verifying the compliance of your request.

6. Intellectual Property Rights

6.1 Ownership of Website Intellectual Property

All intellectual property rights in the Website (including but not limited to the Website’s logo, trademarks, text, images, graphics, source code, design, and layout) are exclusively owned by Shenzhen Kali Technology Co., Ltd. or its authorized licensors. These rights are protected by the intellectual property laws of China and other countries/regions.

6.2 Restrictions on Use of Website Intellectual Property

You shall not, without our prior written permission:
 
  • Reproduce, copy, distribute, transmit, display, or perform any part of the Website’s intellectual property;
  • Modify, adapt, translate, or create derivative works based on the Website’s intellectual property;
  • Use the Website’s logo or trademarks in any way that may cause confusion among Users or imply a partnership, sponsorship, or endorsement by us;
  • Remove, alter, or obscure any copyright notices, trademark symbols, or other proprietary notices displayed on the Website.

6.3 Protection of Intellectual Property

We take the protection of intellectual property seriously. If you believe that any content on the Website infringes your intellectual property rights, please contact us via the email address in Section 14, providing detailed information (such as your identity, the infringing content, and proof of your rights). We will promptly investigate and take appropriate measures (such as removing the infringing content) in accordance with applicable laws.

7. Promotional Activities and Sweepstakes

7.1 General Rules for Promotional Activities

The Website may from time to time organize promotional activities (such as discounts, coupons, or limited-time offers) and sweepstakes (collectively referred to as “Activities”). All Activities shall be conducted in accordance with these Terms and the specific rules published on the Website (hereinafter referred to as “Activity Rules”). The Activity Rules shall prevail in case of any conflict between the Activity Rules and these Terms.

7.2 Eligibility for Activities

  • Only individual Users who meet the eligibility requirements specified in the Activity Rules (e.g., age, region) may participate in the Activities. Legal entities or organizations are not eligible unless explicitly stated in the Activity Rules.
  • You shall not use multiple accounts or fraudulent methods to participate in the Activities (such as fake registrations or colluding with others to win prizes). We reserve the right to disqualify any User who violates this provision and revoke any prizes already awarded.

7.3 Prizes and Redemption

  • Prizes for sweepstakes shall be specified in the Activity Rules. We will deliver the prizes in accordance with the methods and timeframes stated in the rules. We shall not be liable for delays or failures in prize delivery caused by factors beyond our control (such as natural disasters or logistics issues).
  • Prizes are non-transferable, non-exchangeable for cash, and subject to any applicable taxes (which shall be borne by the prize winner unless otherwise stated).

7.4 Disclaimer for Activities

  • We reserve the right to modify, suspend, or terminate any Activity at any time, with or without prior notice, due to unforeseen circumstances (such as legal requirements or technical failures). We shall not be liable for any losses caused by such modifications, suspensions, or terminations.
  • We shall not be liable for any errors or omissions in the Activity Rules or promotional materials, provided that we correct such errors in a timely manner after becoming aware of them.

8. Privacy Policy

We are committed to protecting your privacy and personal data. Our Privacy Policy (which is incorporated into these Terms by reference) explains:
 
  • The types of personal information we collect (such as your name, email address, and purchase history);
  • The purpose of collecting personal information (such as providing Products/Services, processing orders, and sending Activity notifications);
  • How we store and protect your personal information (including measures to prevent unauthorized access or disclosure);
  • Whether and how we share your personal information with third parties (e.g., logistics providers for delivery purposes);
  • Your rights regarding your personal information (such as the right to access, correct, or delete your data).
 
You can access our Privacy Policy through [insert link if available; if not, state “by contacting us via the email address in Section 14”]. If you are a resident of the European Union (EU), the EU General Data Protection Regulation (GDPR) and other applicable data protection laws shall apply to the processing of your personal information. If you are a resident of California, U.S., the California Consumer Privacy Act (CCPA) shall apply.

9. Limitation of Liability

9.1 Exclusion of Liability for Non-Intentional Losses

To the maximum extent permitted by applicable laws, we shall not be liable to you for any indirect, consequential, incidental, special, or punitive damages arising from or in connection with these Terms or your use of the Website. These damages include but are not limited to loss of profits, loss of business opportunities, loss of data, or damage to your reputation.

9.2 Limitation of Liability for Direct Losses

Our total liability to you for any direct losses arising from a breach of these Terms or negligence shall not exceed the total amount you have paid to us for the Products/Services in the 12 months prior to the occurrence of the loss. This limitation shall not apply to losses caused by our intentional misconduct or gross negligence, or to liability for death or personal injury caused by our negligence.

9.3 Disclaimer of Warranties

The Website and its Products/Services are provided on an “as is” and “as available” basis. We do not make any express or implied warranties regarding the Website, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be error-free, uninterrupted, or free from malware, or that the Products/Services will meet your specific requirements.

10. Termination

10.1 Termination by Us

We may suspend or terminate your access to the Website or your account at any time, without prior notice, if:
 
  • You violate any provision of these Terms (including but not limited to prohibited conduct or non-payment of order fees);
  • You provide false or inaccurate information during account registration;
  • We are required to do so by applicable laws or government orders;
  • The Website ceases to operate or we decide to discontinue the provision of certain services.
 
Upon termination, all rights granted to you under these Terms shall immediately cease. You shall immediately cease using the Website, and we may delete your account and related data (in accordance with the Privacy Policy).

10.2 Termination by You

You may terminate these Terms at any time by closing your account and ceasing to use the Website. Termination by you shall not affect any obligations you have already incurred (such as paying outstanding fees) or any rights we have under these Terms (such as intellectual property rights).

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, excluding its conflict of laws rules. This choice of law shall apply regardless of your country of residence or the location from which you access the Website.

11.2 Dispute Resolution

  • Before initiating any legal proceedings, you shall first attempt to resolve any dispute, claim, or controversy arising from or in connection with these Terms (hereinafter referred to as “Dispute”) through friendly negotiation with us. You may contact us via the email address in Section 14 to initiate negotiations, and we will respond to your request within 15 business days.
  • If the Dispute cannot be resolved through negotiation within 30 days, either party may submit the Dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Shenzhen, China, in accordance with CIETAC’s arbitration rules in effect at the time of submission. The arbitration award shall be final and binding on both parties.
  • Notwithstanding the above, we may seek interim relief (such as injunctions) from any court of competent jurisdiction to protect our intellectual property rights or prevent immediate harm.

12. Changes to These Terms

We reserve the right to modify or update these Terms from time to time. When we make material changes (such as changes to liability limitations or user obligations), we will notify you by:
 
  • Posting a notice on the homepage of the Website;
  • Sending an email to your registered email address;
  • Displaying a pop-up window when you log in to your account.
 
The modified Terms shall take effect 7 days after the notice is sent (or immediately if the change is required by law). If you continue to use the Website after the effective date of the modified Terms, you shall be deemed to have accepted the changes. If you do not accept the modified Terms, you must cease using the Website.

13. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect. The invalidity of one provision shall not affect the validity of the other provisions.

14. Contact Information

If you have any questions, complaints, or requests regarding these Terms, the Website, or our Products/Services, you may contact us through the following channels:
 
 
We will respond to your inquiry within a reasonable time (generally 1-3 business days) and make every effort to resolve your issue.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any Activity Rules, constitute the entire agreement between you and us regarding your use of the Website, and supersede all prior or contemporaneous agreements, understandings, or representations (whether oral or written).

15.2 Assignment

You shall not assign or transfer any of your rights or obligations under these Terms to a third party without our prior written consent. We may assign these Terms to a third party (such as in the case of a merger, acquisition, or sale of assets) without your consent, provided that the assignee agrees to be bound by these Terms.

15.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any breach of these Terms shall not be deemed a waiver of any subsequent breach.

15.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control (such as natural disasters, wars, riots, government regulations, or technical failures of third-party service providers). We will notify you of such circumstances as soon as possible and take reasonable measures to mitigate the impact.
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